Quanticlo Help Center
Delivery
When do you ship my order?
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All orders placed before 6pm are shipped the same day.
(more info T&C)
What are the delivery times?
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Delivery times in Europe are approximately 2/3 working days.
(more info T&C)
How can I track my order and know when it will be delivered?
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You will receive shipment tracking via email and you will be notified of all stages of the shipment, such as the order delivery date.
Can I cancel or modify an order?
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It is not possible to modify an order after confirmation, but we can proceed with the cancellation only if it is still possible. To guarantee same-day shipments, we try to process them as quickly as possible. Contact us at hello@quanticlo.com to see if this is still possible.
In which countries do you ship to?
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We ship worldwide
The carrier could not deliver my order, what can I do?
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Make sure the address entered during the purchase is correct and complete. If you wish, you can request delivery to a collection point from email sent by the carrier or for further assistance, please contact us at hello@quanticlo.com
I just ordered but I got the wrong address, is this a problem?
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If you don’t have the tracking yet contact us at hello@quanticlo.com and we will make the change. If you have received the tracking, wait until it is active by the evening and then send us an email with the order number with the correct and complete address
Returns
Can I make a return?
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Yes, you can return any product without any sign of use and within 14 days of receipt
How can I make a return?
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To access the return, scroll down this page and click on the START NOW section to start the procedure by following the instructions
How will I receive the refund?
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The refund will be made directly to the card used for the order or according to order payment method.
How much time do I have to return the product?
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You have 14 days from receipt of the package to make the return.
Is it possible to make an exchange?
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At this time we do not offer an exchange service, but you can return the product and receive a refund for the cost of the product (return costs will not be refunded). You can return the item and place a new order.
When will I receive the refund?
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We try to process returns as quickly as possible, it may take up to 7/15 days from receipt of the package in our warehouses before the refund is issued. When we make the refund, you will receive a refund confirmation email and the amount will be visible on the card or in your account in approximately 2/6 business days (the time depends on your bank).
How should I ship the return?
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Please use Quanticlo original box. You can use packing material you prefer. Shoes must be unworn.
Payments
What are the payment methods?
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It's possible to pay with credit cards, PayPal, Apple Pay, Amazon Pay and in some EU countries is possible to split in 3 installments with Scalapay.
Are the payments secure?
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Quanticlo takes customer safety very seriously. Our site is classified level 1 PCI DSS (Payment Card Industry Data Security Standard), an international security system. We also use SSL certificates, which guarantee the security of online data.
Your card details are absolutely secret and will only be used to make payment.
Will I pay customs fees?
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No, there are no customs fees in EU.
Customs duties may be required for countries outside the EU or in some areas such as Canary Islands.
Is it possible to pay with Paypal?
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Yes, it is now also possible to purchase with Paypal.
Is it possible to pay with a Quanticlo E-Gift Card?
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Yes, you can use gift card code at checkout.
