Quanticlo Help Center
Delivery
When do you ship my order?
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All orders placed before 6pm are shipped the same day.
(more info T&C)
What are the delivery times?
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Delivery times in Europe are approximately 2/3 working days.
(more info T&C)
How can I track my order and know when it will be delivered?
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You will receive shipment tracking via email and you will be notified of all stages of the shipment, such as the order delivery date.
Can I cancel or modify an order?
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In which countries do you ship to?
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We ship worldwide
The courier could not deliver my order, what can I do?
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Contact us at hello@quanticlo.com. Our operators will assist you in setting up a new delivery as soon as possible.
I just ordered but I got the wrong address, is this a problem?
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No, but contact us as soon as possible at hello@quanticlo.com with the correct order number and shipping information.
Returns
Can I make a return?
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Yes, you have 14 days to make the return.
How can I make a return?
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Contact us by email at hello@quanticlo.com, you will receive instructions and the address to send the package to. You will need to ship the return at your own expense and with the courier you prefer.
How will I receive the refund?
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The refund will be made directly to the card used for the order or according to order payment method.
How much time do I have to return the product?
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You have 14 days from receipt of the package to make the return.
Is it possible to make an exchange?
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At this time we do not offer an exchange service, but you can return the product and receive a refund for the cost of the product (return costs will not be refunded). You can return the item and place a new order.
When will I receive the refund?
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We try to process returns as quickly as possible, it may take up to 7/15 days from receipt of the package in our warehouses before the refund is issued. When we make the refund, you will receive a refund confirmation email and the amount will be visible on the card or in your account in approximately 2/6 business days (the time depends on your bank).
How should I ship the return?
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Please use Quanticlo original box. You can use packing material you prefer. Shoes must be unworn.
Payments
What are the payment methods?
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It's possible to buy with Paypal, Amazon Pay and credit or prepaid cards.
Are the payments secure?
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Quanticlo takes customer safety very seriously. Our site is classified level 1 PCI DSS (Payment Card Industry Data Security Standard), an international security system. We also use SSL certificates, which guarantee the security of online data.
Your card details are absolutely secret and will only be used to make payment.
Will I pay customs fees?
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No, there are no customs fees in EU.
Customs duties may be required for countries outside the EU or in some areas such as Canary Islands.
Is it possible to pay with Paypal?
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Yes, it is now also possible to purchase with Paypal.
Is it possible to pay with a Quanticlo E-Gift Card?
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Yes, you can use gift card code at checkout.
